Essay --

Abu Dhabi Police: Customer Relationship Management Abdullah Ali Mohamed K-91105597 Ahmed Abdullah Al Maysari K-81105597 â€Æ' Introduction about Abu Dhabi Police: Abu Dhabi Police is the major law enforcement agency in the Emirate of Abu Dhabi which was established on 1957. Abu Dhabi Police is mainly responsible for enforcing criminal law, enhancing public safety, maintaining order and keeping the peace throughout the Emirate. As a representative of the Ministry of Interior, and in its capacity as a global partner, the Abu Dhabi Police also works closely with local, national and international agencies to contribute to global peace and stability. Integrity, honesty and respect for human rights are the core values of the Abu Dhabi Police while the notion of public service is a central pillar in Abu Dhabi police thinking. Embraced as a legitimate partner by the community, the Abu Dhabi Police pursue efficiency and effectiveness through the use of the latest technological advancements and systems management practices. By incorporating the best of the old with the best of the new, Abu Dhabi Police has achieved the flexibility, adaptability and dur ability required to be widely regarded as one of the world's leading law enforcement agencies. Vision: To ensure continuity of Abu Dhabi emirate as community enjoys security and safety through the provision of high quality police services to citizens, residents of the emirate and its visitors. Mission: Working for a safe community, achievement of stability, reduction of crime rates. Contribution to implementation of justice in a manner that promotes the confidence of the public in police.â€Æ' The internal and external customers in Abu Dhabi police: Abu Dhabipolice externa... ...o customers are going in front of the other customers, in order to treat all the customers equally. Finally, availability of more seats in the waiting area will create a more satisfied customers, were they can be seated instead of standing in the crowded waiting area with a few seats available. Changes that can be implemented to improve the service provided by Abu Dhabi Police: Provide more smart services through the mobile, in order to complete all required services without the need to visit the service center. Continue providing training on communication skills to all the employees to maintain that the customers are satisfied while dealing with the customer’s service employees. Provide a suggestion and complains box to improve the service in Abu Dhabi police service centers in the future. References: http://www.adpolice.gov.ae/en/Portal/about.adp.aspx